Thank you for choosing Ishima Agro for your agricultural needs. Our commitment is to provide you with high-quality products and excellent customer service. However, we understand that there may be instances where you need to return a product or seek a refund. This Return and Refund Policy outlines the procedures and conditions for such situations.

1. Returns

If you receive a damaged or defective product, please contact our customer support team within 5 days of receiving your order. To initiate the return process, please provide your order number, a description of the issue, and, if possible, attach relevant photographs. Our team will assess the situation and guide you through the return process.

To be eligible for a return, the product must be unused and in the same condition as you received it. It must also be in the original packaging.

2. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will be automatically applied to your original method of payment within 5 days.

Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

3. Exchanges

If you need to exchange a product for the same item due to a defect or damage, please contact our customer support team. We will guide you through the exchange process, and if necessary, provide you with a return shipping label.

4. Non-Returnable Items

Certain items are non-returnable, including:

• Perishable goods
• Gift cards
• Downloadable software

5. Contact Us

For any questions regarding our Return and Refund Policy, or to initiate a return, please contact our customer support team at ishimafoodpvtltd@gmail.com.

Ishima Agro reserves the right to update or modify this Return and Refund Policy at any time without prior notice. Please review this page periodically for any changes.

Thank you for choosing Ishima Agro.